Al Shifa Natural Herbal Dawakhana

Privacy Policy

Introduction

At Al Shifa Natural Herbal Dawakhana, we respect the privacy of our customers, patients and website visitors. This Privacy Policy explains how we collect, use, protect and manage your information when you visit our website, contact us on WhatsApp, request consultation or place an order.

Information We Collect

We may collect your name, phone number, email address, complete delivery address, city, order details, payment confirmation details and any message you send through our website, WhatsApp or contact form.

Medical Consultation Information

For consultation purposes, we may request information about your health condition, symptoms, previous treatment, current medicines, dietary precautions and treatment history. This information is used only to understand your query and provide suitable guidance.

How We Use Your Information

Your information may be used to respond to your queries, process orders, confirm payments, arrange delivery, provide customer support, improve our services and maintain communication regarding your order or consultation.

Payments & Order Processing

Payment information shared with us, such as payment screenshots or transaction confirmation, is used only for order verification. We do not collect or store sensitive banking passwords, card PINs or private account credentials.

WhatsApp & Contact Forms

When you contact us through WhatsApp or website forms, the information you provide is used to communicate with you, answer questions, confirm orders and provide support. Please avoid sharing unnecessary sensitive personal information.

Data Protection

We take reasonable steps to protect your information from unauthorized access, misuse, loss or disclosure. However, no online method of communication or storage is completely secure, and users are advised to share information carefully.

Sharing of Information

We do not sell or rent your personal information. Your information may only be shared when necessary with courier services, payment verification support or service providers involved in completing your order.

Courier & Delivery Partners

Your name, phone number and delivery address may be shared with courier companies such as TCS or other delivery services only for parcel dispatch and delivery purposes.

Cookies & Website Analytics

Our website may use cookies or basic analytics tools to improve website performance, user experience and service quality. You may disable cookies through your browser settings if you prefer.

Third-Party Links

Our website may contain links to social media platforms, WhatsApp, payment pages or other third-party services. We are not responsible for the privacy practices or content of third-party websites.

Children’s Privacy

Our services are intended for adults or customers using the service under guardian supervision. Medicines should always be kept away from children, and health-related decisions should be made with qualified practitioner guidance.

Updates to This Policy

Al Shifa Natural Herbal Dawakhana may update this Privacy Policy when required. Any changes will be posted on this page. Continued use of our website or services means you accept the updated policy.

Contact Us

For privacy-related questions, orders or support, you may contact us at alshifaherbal@gmail.com or WhatsApp us at +92 304 0506070.